About a month ago, I made my first purchase at ShopNBC. It was an Ipad gizmo and a cable. When it arrived, I determined it wasn”t what I thought it was and began the faulty ShopNBC return process. First, I tried to locate on the customer page some way to contact electronically the vendor to let them know I was initiating a return. This site functionality didn”t exist. Next I called the customer service line and was provided return instructions. I asked for an ROA, I was told none was necessary. I just needed to ship my items back using FedX. The instructions called for removing the bottom half of the ORIGINAL invoice…not a copy. However, once you cut off the bottom, no information remains regarding what was purchased. So, on 02/04/2011 I cut off the bottoms of the two invoices, re-used the original box, and shipped them both together. ShopNBC does not refund initial shipping nor reimburse for return shipping so I put two items in a single box with both invoice bottoms. About a week ago, I received an email with the header RETURN PROCESSED. Yesterday, I received a nasty phone call from the ShopNBC collection department. They were having trouble with charging my card. I needed to call immediately to avoid being sent to collections. So I called. The woman was so rude. This was my first purchase with ShopNBC. I asked to speak with her supervisor. She said she was gone for the day. I asked to speak with any supervisor. She said she didn”t have a supervisor. I tried to explaine I had a confirmation email stating the return had been accepted LONG before this nasty call originated. She kept saying it didn”t matter what I had in my inbox, “the system” didn”t register my return. Therefore if I didn”t provide her with a new credit card number immediately, I was going to collections. Stunned and obviously irritated, I responded to the email ShopNBC had sent me conveying my conversation. To my surprise, customer service told me the only item I returned was the cable. Again I protested that ShopNBC was trying to collect on a non-debt as I had confirmation they had the cable…therefore if they had the cable, they had the tablet too. But NOOOOOOOOOOOOOO I was, according to ShopNBC attempting to engage in fraud but claiming to have returned the tablet when in fact I had not. “The System” only registered the cable. Therefore I was a liar and a theif. Pretty serious allegations in my opinion. Even after pointing out that my package weighed 4 lbs according to FedX and most tablet cables weigh only ounces, they are still threatening to damage my credit if I don”t provide a new credit card number immediately. Isn”t this extortion? According to the Bing dictionary: criminal law obtaining something by illegal threats: the crime of obtaining something such as money or information from somebody by using force, threats, or other unacceptable methods 2. charging of unfairly high prices: the charging of an excessive amount of money for something ( informal ) 3. getting something by force: the acquisition of something through the use of force or threats ShopNBC has met all three definitions as listed above. I followed a return policy riddled with holes big enough to drive a truck through. Which begs the question, is that an intentional business strategy? Should it be next to impossible to return an item successfully when no matter what goes wrong in the process a third-party (consumer or shipper) is hunted down and threatened with bad credit if they don”t pay up for an item that”s been returned to its original owner? ShopNBC doesn”t seem want to address the fact that the shipper says a 4 lb package arrived the ShopNBC return center that only contained merchandise weighing a few ounces without . “the system” says I only returned the cable. “The System” says I am a liar. The way I see it, ShopNBC owes me money for the initial down payment. However, they claim I owe money for merchandise they themselves admit to receiving. DANGER awaits anyone foolish enough to do business with these crooks!
This review (NBCNews.com Complaint) was originally published at Skeptic Files.
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