Fast Appliance Service Melville New York Review


I called Fast Appliance Service to repair my subzero refrigerator. A serviceman arrived on Friday, June 30, diagnosed the problem and gave me a written quote of $650 to which I agreed. I paid him a $125 service fee as well as an additional $100, both fees being applied towards the total cost. The following Monday, the receptionist called to inform me that the serviceman was incorrect in his quote and the repair was going to be $850. I explained that the quote was in writing and that it should be honored. Speaking very abruptly, she said there was no way they could do it for the quoted amount. Naturally upset by this, I asked to speak to the owner. I was told that Larry Leibowitz was unavailable. I left messages over the next two days – Mr. Leibowitz never took or returned these calls. On the third day, a man answered identifying himself as the manager, Pat Carmichael. I said “good

I’d like to explain my story”” to which he responded “”you have thirty seconds””. Startled

I began to explain what happeded only to be hung up on! Stunned by this rudeness

I called back and asked

“”did you just hang up on me?”” to which he responded

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